Legal

Website publisher: ARENA

Publication manager: A.DEHONT

Address: 33 rue Denis du Péage

Postal Code: 59520

City : Marquette-lez-Lille

Phone : 03 20 31 02 57

Company information (Siret number): 31755595100019

Site information:

Site: www.https://arenablast.com/en/

Email: contact@arenablast.com

Accommodation:

Host: OVH

Address: 2 rue Kellermann, 59100 Roubaix

Host's website: www.ovh.com

Developer:

Website developer: extremIT Digital

Address: 16 Rue du Carrousel 59650 Villeneuve d'Ascq

Developer's website: www.extremit-digital.fr

You are:Professional or Particular

ARTICLE 1: GENERAL CLAUSE

Our sales are subject to these general terms and conditions, which take precedence over any condition of purchase, unless we expressly and formally dispense with it.

Any order placed, regardless of the form, with ARENA entails the final and unreserved acceptance by the buyer of all the clauses of the general terms and conditions of sale or any special conditions, which replace any clauses to the contrary that may appear on its documents.

ARTICLE 2: CONFIDENTIALITY

The studies, plans, drawings and documents provided, sent by us or downloaded from our website, remain our property; therefore, they may not be communicated to third parties for any reason whatsoever.

ARTICLE 3: DELIVERIES / TRANSPORT / DELAYS / WEIGHT

Our delivery times are given for information purposes only and without guarantee, delays in delivery cannot justify refusing or cancelling the order, nor give rise to withholding, compensation, penalties or damages.

Delivery times vary depending on the delivery address, unless specifically indicated, they are approximately 2 to 3 days from the day of payment for a delivery address in metropolitan France, and a maximum of one month for other destinations.

All goods, even if shipped free, travel at the risk of the consignee, who is responsible for carrying out the checks and making any reserves on arrival of the equipment, he must exercise his recourse against the carrier within the regulatory deadlines in the event of a shortage, loss, damage or delay. No return of merchandise will be accepted without our agreement.

The Seller reserves the right to supply up to 10% more or less of the Goods ordered, including abrasives, and to adjust the corresponding invoice accordingly

ARTICLE 4: CONDITIONS OF PAYMENT 

Unless otherwise specified, and for customers with an account, invoices are payable at 30 days of billing at the end of the month on the 10th of the following month.

Payment at the time of the order will be requested for any first case, In the absence of payment on the day following the payment date appearing on the invoice, penalties are due at the interest rate of 25% (art. L441-6 of the Commercial Code) plus a fixed penalty of 40€ (decree of October 2, 2012).

The equipment remains the property of ARENA until its full payment, principal and ancillary (Law 80/335 of 12 May 1980), the transfer to the buyer of the risks of loss and deterioration of the goods sold, as well as the damage they may cause, being done from the moment of delivery

ARTICLE 5: WARRANTY.

The goods sold are guaranteed for a period of one year from the date of delivery, against any defect in operation resulting from a defect in material, workmanship or design, The warranty covers the cost of parts and labor, and is effective insofar as the product is returned to us, after our agreement, Free shipping and properly packaged. The following are excluded from the warranty:

• – Wear parts.
• – Breakdowns and deterioration due to misuse, failure to follow the instructions in the instructions for use or poor maintenance of the machine.
• – Machines or equipment that have undergone modifications or transformations without our consent.
• – Defective operation resulting from force majeure.

ARTICLE 6: LIMITATION OF LIABILITY

By express agreement between the parties, the liability of the seller resulting from a defect in the functioning of the goods is limited to the foregoing provisions, in particular with regard to latent defects and immaterial damages.

ARTICLE 7: APPLICABLE LAW – JURISDICTION

In the event of a dispute, French law alone is applicable and the Commercial Court of LILLE has sole jurisdiction.

These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the Website https://arenablast.com/en/ (hereinafter the "SITE") with ARENA, SAS registered with the Trade and Companies Register under number 317555951, having its registered office at 33 Rue Denis du Péage, 59520 Marquette lez Lille, France Tel: 0320310257, email: contact@arenablast.com (hereinafter the "SELLER").

IMPORTANT

Any order placed on the Site necessarily implies the CLIENT's unreserved acceptance of these general terms and conditions

ARTICLE 1. DEFINITIONS

The terms used below have the following meanings in these General Terms and Conditions:

• "CLIENT" : refers to the SELLER's co-contractor, who guarantees that he or she is a consumer as defined by French law and case law. As such, it is expressly provided that the CLIENT acts outside of any usual or commercial activity.
• "DELIVERY" : refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated at the time of the order.
• "PRODUCTS" : refers to all the products available on the SITE.
• "TERRITORY" : refers to Metropolitan France (excluding the French Overseas Departments and Territories).

ARTICLE 2. OBJECT

These General Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions

ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

The CUSTOMER undertakes to carefully read these General Terms and Conditions and accept them before proceeding with the payment of an order for PRODUCTS placed on the SITE.

These General Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CLIENT is invited to carefully read, download, print the General Terms and Conditions and to keep a copy of them.

The SELLER advises the CUSTOMER to read the General Terms and Conditions for each new order, the latest version of the said Terms and Conditions applying to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second button to confirm the said order, the CUSTOMER acknowledges that he has read, understood and accepted the General Terms and Conditions without limitation or condition.

ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if they are a minor, be able to justify the agreement of their legal representatives.

The CLIENT will be asked to provide information that can be used to identify him or her by completing the form available on the WEBSITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. DELIVERIES can, where applicable, be tracked using the online tracking tools of some carriers. The CUSTOMER may also contact the SELLER's sales department at any time by e-mail, at the address boite@arenablast.com, to obtain information on the status of their order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, its identity, eligibility and the information provided.

ARTICLE 5. COMMANDS

Article 5.1 Product Characteristics

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information that the CLIENT must receive under applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.

The Seller reserves the right to supply up to 10% more or less of the Goods ordered, including abrasives, and to adjust the corresponding invoice accordingly

Article 5.2. Order Procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps outlined below (please note, however, that depending on the CUSTOMER's start page, the steps may differ slightly).

5.2.1. PRODUCT SELECTION and purchase options

The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's shopping cart. The latter can then add as many PRODUCTS as he wants to his cart.

5.2.2. Commands

Once the PRODUCTS have been selected and placed in their shopping cart, the CUSTOMER must click on the shopping cart and check that the content of their order is correct.

If the CLIENT has not yet done so, he will then be asked to identify himself or register.

Once the CUSTOMER has validated the contents of the basket and has identified/registered, an online form will be displayed to him/her, automatically completed and summarizing the price, applicable taxes and, where applicable, delivery costs.

The CUSTOMER is invited to check the content of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

The CLIENT may then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for the invoicing and DELIVERY of the PRODUCTS.

For PRODUCTS for which options are available, these specific references appear when the right options have been selected.

Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgement of receipt

Once all the steps described above have been completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CLIENT by e-mail, provided that the e-mail address provided through the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Invoicing

During the order process, the CLIENT must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER).

In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address.

The CLIENT must also specify the means of payment chosen.

Neither the order form that the CLIENT draws up online, nor the acknowledgement of receipt of the order that the SELLER sends to the CLIENT by e-mail constitute an invoice.

Regardless of the method of order or payment used, the invoice will be available in the customer area on the SITE.

5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE do not begin to run until this date.

5.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros excluding taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

Amounts payable include Value Added Tax (VAT) at the rate in effect on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. As a result, the prices indicated on the SITE may change. They can also be changed in case of special offers or sales.

The prices shown are valid, unless there is a gross error. The applicable price is the one indicated on the SITE on the date on which the order is placed by the CLIENT.

5.5. PRODUCT AVAILABILITY

The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CLIENT, unless the parties have agreed otherwise.

The unavailability of a PRODUCT is in principle indicated on the page of the respective PRODUCT. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any event, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS at the latest within thirty (30) days of payment.

ARTICLE 6. RIGHT OF WITHDRAWAL

The terms of the right of withdrawal are set out in the "Withdrawal Policy", which is available in Appendix 1 of these general terms and conditions of sale and accessible at the bottom of each page of the SITE via a hypertext link.

ARTICLE 7. PAYMENT

7.1. Payment methods

The CUSTOMER can pay for his PRODUCTS online on the SITE according to the means proposed by the SELLER.

The CLIENT guarantees to the SELLER that it has all the required authorisations to use the chosen payment method.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.

It is therefore specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

7.2. Payment Date

In the event of a one-time payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the SITE.

In the event of a partial DELIVERY, the full amount will be debited from the CLIENT's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.

7.3. Late or refused payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money due by the CLIENT proves impossible, the order will be cancelled and the sale automatically terminated.

ARTICLE 8. PROOF AND ARCHIVING

Any contract concluded with the CLIENT corresponding to an order for an amount greater than 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.

The SELLER agrees to archive this information in order to ensure a follow-up of transactions and to produce a copy of the contract at the request of the CLIENT.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

ARTICLE 9. TRANSFER OF OWNERSHIP

The SELLER remains the owner of the PRODUCTS delivered until they have been fully paid for by the CLIENT.

The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.

ARTICLE 10. DELIVERY

The terms and conditions for the DELIVERY of PRODUCTS are set out in the "delivery policy" accessible at the bottom of each page of the SITE via a hypertext link.

ARTICLE 11. PACKAGING

The PRODUCTS will be packaged in accordance with the current transport regulations, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.

ARTICLE 12. GUARANTEES

Apart from the commercial guarantees that the SELLER may offer for certain PRODUCTS, all Customers benefit from "legal" guarantees, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code

ARTICLE 13. RESPONSIBILITY

The SELLER may not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the CLIENT, in particular when entering his order.

The SELLER may not be held responsible, or considered to have failed to comply with these Terms and Conditions, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of the French courts and tribunals.

It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published therein. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

ARTICLE 14. FORCE MAJEURE

The SELLER cannot be held liable if the non-performance or delay in the performance of one of its obligations described in these T&Cs results from a case of force majeure.

Force majeure exists in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing its obligation.

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is definitive, the contract is terminated by operation of law and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

As such, the SELLER cannot be held liable, in particular in the event of an attack by hackers, the unavailability of equipment, supplies, spare parts, personal or other equipment, the interruption of electronic communications networks, as well as in the event of the occurrence of any circumstance or event beyond the SELLER's control occurring after the conclusion of the T&Cs and preventing the execution under normal conditions.

It is specified that, in such a situation, the CLIENT cannot claim the payment of any compensation and cannot take any action against the SELLER.

In the event of the occurrence of any of the above-mentioned events, the SELLER will endeavour to inform the CLIENT as soon as possible.

ARTICLE 15. PERSONAL DATA

The SELLER collects personal data about its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the WEBSITE, manage the CLIENT's account, analyse orders and, if the CLIENT has expressly chosen this option, send the CLIENT commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER.

The CLIENT's data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by e-mail.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that the latter have expressly given their prior consent when registering on the SITE.

The SELLER will specifically ask the CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and civil liberties and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of the data subjects.

It is recalled that the CLIENT whose personal data is processed has the right to access, rectify, update, portability and delete information concerning him/her, in accordance with the provisions of Articles 39 and 40 of the amended Data Protection Act, and the provisions of Articles 15, 16 and 17 of the European General Data Protection Regulation (GDPR).

In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning him/her, without reason and free of charge.

The CLIENT may exercise these rights by sending an e-mail to the address: boite@arenablast.com or by sending a letter to 33 Rue Denis du Péage, 59520 Marquette lez Lille, France.

It is specified that the CLIENT must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.

ARTICLE 16. CLAIMS

The SELLER provides the CUSTOMER with a "Customer Telephone Service" at the following number: 0320310257 (non-surcharged number). Any written complaint from the CLIENT must be sent to the following address: 33 Rue Denis du Péage, 59520 Marquette lez Lille, France.

ARTICLE 17. INTELLECTUAL PROPERTY

All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's permission in writing.

This authorization of the SELLER will not be granted under any circumstances definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, in whole or in part, of the SITE and its content, by any means whatsoever, without the prior express authorization of the SELLER, is prohibited and will constitute an infringement punishable by articles L.335-2 et seq. and articles L.713-1 et seq. of the Intellectual Property Code.

Acceptance of these T&Cs constitutes recognition by the CLIENT of the SELLER's intellectual property rights and a commitment to respect them.

ARTICLE 18. VALIDITY OF THE TERMS AND CONDITIONS

Any change in applicable law or regulation, or any decision of a court of competent jurisdiction invalidating one or more clauses of these Terms and Conditions shall not affect the validity of these Terms and Conditions. Such a modification or decision does not in any way authorise the CLIENTS to disregard these General Terms and Conditions.

Any terms and conditions not expressly addressed herein shall be governed in accordance with the usage of the retail sector, for companies whose registered office is located in France.

Article 19. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS

These Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The General Terms and Conditions applicable are those in force at the time of the order.

Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 20. JURISDICTION AND APPLICABLE LAW

THESE GENERAL TERMS AND CONDITIONS AS WELL AS THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW

IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS WILL HAVE JURISDICTION.

However, prior to any appeal to the arbitral or state judge, the Client is invited to contact the SELLER's complaints department.

If no agreement is reached or if the CLIENT justifies having previously tried to resolve its dispute directly with the SELLER by means of a written complaint, then an optional mediation procedure, conducted in a spirit of loyalty and good faith, will be offered with a view to reaching an amicable agreement when any dispute relating to this contract arises, including its validity.

To initiate this mediation, the CLIENT can contact the SELLER's mediator: Géry Marlier, whose contact details are: 0320310257 and who can be contacted via this link: boite@arenablast.com.

The party wishing to implement the mediation process must inform the other party in advance by registered letter with acknowledgement of receipt, indicating the elements of the dispute

As mediation is not mandatory, the CLIENT or the SELLER may withdraw from the process at any time

IN THE EVENT THAT MEDIATION FAILS OR IS NOT ENVISAGED, THE DISPUTE THAT MAY HAVE GIVEN RISE TO MEDIATION WILL BE ENTRUSTED TO THE COMPETENT COURT DESIGNATED ABOVE.

Principle of withdrawal

The CUSTOMER has the right to withdraw by returning or returning the PRODUCT to the SELLER.

To do so, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (14) days of the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.

Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

If the CLIENT's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise their right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to: 33 Rue Denis du Péage, 59520 Marquette lez Lille, France, or@arenablast.com.

They can also use the form below:

In order for the withdrawal period to be respected, the CLIENT must send its communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal on the part of the CLIENT, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs deriving, if applicable, from the CLIENT's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT.

(Article L.221-24 of the Consumer Code).

The SELLER will proceed with the refund using the same means of payment as the one that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different method, in any case, this refund will not incur any costs for the CLIENT.

The SELLER is not obliged to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

The SELLER may defer the refund until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, the date retained being that of the first of these facts.

Return procedures

The CLIENT must, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to: 33 Rue Denis du Péage, 59520 Marquette lez Lille, France.

This period is deemed to have been met if the CLIENT returns the property before the expiry of the fourteen (14) day period.

Return shipping

The CLIENT must bear the direct costs of returning the goods.

In the event that the weight of the PRODUCT prevents the CLIENT from returning this PRODUCT by post, the CLIENT must bear the direct costs of returning the goods.

Condition of the returned property

The PRODUCT must be returned according to the SELLER's instructions and include all the accessories delivered.

The CLIENT is only liable for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT but may be held liable if it carries out manipulations other than those that are necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

• - Provision of goods or services whose price depends on fluctuations in the financial market
• - Supply of goods made to the CLIENT's specifications or clearly customised
• - Supply of goods that are likely to deteriorate or expire quickly
• - Provision of sealed audio or video recordings or software that have been unsealed after delivery
• - Newspaper, periodical, magazine (except subscription contract)
• - Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
• - Supply of goods that by their nature are inextricably mixed with other items
• - Supplies of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the CUSTOMER after DELIVERY
• - the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract of sale, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuations in the market beyond the control of the SELLER
• - Supply of digital content that is not provided dematerialised if the performance has started with the express prior consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal
• - contracts concluded at a public auction

Secure payment

Our secure payment offer

We accept payments

• by credit card via the Crédit Agricole e-transactions website (CB, Visa, Mastercard)
• by debiting your PayPal account
• by bank transfer (your order will be validated after payment has been made)
• by cheque (your order will be validated after payment has been made)

We refuse payments

• by Visa Electron, Maestro
• all other payment methods not listed above

Explanations on payment by credit card

In order to secure the transactions carried out on our site, we trust "e-transactions-Crédit agricole", which certifies that your transactions remain private and protected.
During the transaction, you are automatically connected to a secure server, which automatically processes your credit card information. At no time do we have access to your information, which remains confidential. "e-transactions-Crédit agricole" only uses this information to complete your transaction. They are not kept afterwards.

Debit your credit card Payment is handed over to the bank on the day of your order.

Security of your transaction When you are redirected to the secure "e-transactions-Crédit Agricole" site, you will see two pieces of information certifying the encryption and confidentiality of your transaction:

• https: in your browser's address bar
• a padlock at the bottom right of your internet browser,

Transporting your package

Parcels are, with some exceptions, shipped as soon as we receive your payment. Different modes of transport are offered depending on the type of product and weight, the delivery time varies from 24 hours to a few days depending on the carrier chosen,

If you would like a different mode of transport than those offered, please contact us.

Automatically calculated shipping costs include packaging, handling, and freight charges. They can contain a fixed part and a variable part depending on the weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Particular care is taken with the package containing fragile products.

It is your responsibility to check the good condition of the package upon delivery and to indicate any reservations (remarks) on the carrier's slip, or even to refuse the package if justified.

In the event that you have accepted your package after expressing reservations during delivery; you have 48 hours, from delivery, to make claims by registered letter to the carrier and to ARENA.

In any case, you can contact us:
- Tel: 03 20 31 02 57
-email: contact@arenablast.com